Ordering, Delivery and Returns
ORDERING, DELIVERY & RETURNS
Delivery to mainland UK and Northern Ireland destinations is calculated upon weight at checkout per order and orders to these destinations are usually sent using Royal Mail's 1st Class Delivery service. Orders over £50 will be sent 1st class recorded and will need a signature upon receipt.
Important information (please read before placing your order):
We are only able to accept payments from UK banks and in GB Pounds. It is with considerable regret we are unable to send orders to destinations outside of the UK.
All posted orders over £50 must be signed for at their destination. ROYAL MAIL WILL ONLY HOLD YOUR PARCEL FOR 7 DAYS (this includes weekend and Bank Holiday's - it's not 7 working days), if they have tried to deliver but nobody was home. So please do ensure you collect your parcel from their Delivery Office or contact them promptly to arrange re-delivery well within this time, if you have received a card through your door saying they've tried to deliver. Actual postage costs for re-posting will be payable by the customer if an uncollected parcel is returned to us. Actual costs may be higher or lower than our standard UK delivery charge. Most orders to UK destinations arrive within 5 working days, so please contact us if you've not received your parcel within 7 days of receiving our despatch notification.
Please make sure you are happy with your purchase before removing any tags, labels or packaging.
We’re committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we use suitable physical and electronic procedures to safeguard and secure the information that you provide online via our website.
We offer trusted payment processing via Paypal, to securely process payment of your order, ensuring your card details are SSL (secure socket layer) encrypted to the highest level available during transmission.
Paypal have procedures in place to automatically cancel an order if their anti-fraud detection systems have reason to suspect a transaction is fraudulent. As strongly advised by all payment facility providers, we take precautions to protect cardholders and ourselves against fraudulent transactions. In keeping with payment facility providers' anti-fraud guidelines, we may ask for proof of ID, address or signature if we have reason to suspect a transaction may have been made without the cardholder's knowledge or permission. We reserve the right to cancel an order if we have reason to suspect a fraudulent transaction.
ORDERING WITH PAYPAL
Please note that Paypal transactions are offered on our website, however you do not need a paypal account to make payment, when you click the paypal link and start the process you will be given the choice as to whether you would like to pay with your paypal account or if you wish to pay in the normal way with your card.
ORDERING AND PAYMENT METHODS
When ordering, please ensure you provide at least one valid telephone contact number and, if possible, a valid e-mail address so that we can confirm acceptance of your order and to notify you when your order has been despatched. We may need to discuss your order, for example, if any stock availability issues affect you. We will not pass your number to any other parties or pester you with unsolicited sales calls!
From time to time, an item may be out of stock, particularly around busy times like Christmas, Valentines day etc. If the item you want isn't in stock, contact us via the form on the contact page and we will be able to tell you what the lead time on that item is, alternatively we can give you a quote and you can pay via pro-forma invoice, for this method we usually give at least 14 days lead time, that is if you are happy to wait for your order.
We take time and care to ensure the items you've ordered leave us in perfect condition. We do our very best to make each individual customer's shopping experience with us ias personal and positive as we can. Despite the additional time this level of care takes, most orders are despatched on the same day of receipt of cleared payment. This is subject to receiving your order during normal working hours and stock availability, but to be on the safe side, we do ask you to allow 3 working days for goods to be despatched. If an item is out of stock, or if we anticipate any possible delay in sending your order, we will try to reach you by telephone or alternatively, by e-mail. Delivery within mainland UK is usually 2 - 3 working day's following despatch, although this is not guaranteed.
If your parcel cannot be delivered at its destination, Royal Mail or the courier will leave you a card to advise you that they have tried to deliver. Please refer to the section above called, Important information.
All orders over £50 in value will need to be signed for at their destination. We use Royal Mail’s 1st Class “Recorded Signed For” post. If you order is over £150 it will arrive by courier.
Royal Mail's UK delivery time guidelines for 1st Class Recorded Delivery state 1-2 days, but we do find that the majority of mainland UK orders arrive the next working day after despatch.
Please note none of the stated delivery times are guaranteed and we can't be held liable for delays once orders are in transit. Whilst we will always do our utmost to despatch your orders as swiftly as we possibly can, please allow for delays within the postal system during busy periods such as Christmas and during postal strikes. Please contact us for availability and charges for a Guaranteed Next Day Delivery Service.
For orders over £150 delivery times may vary, depending on the service used, but generally we’d expect your parcel to reach you within 1-2 days of despatch. Please do contact us if your parcel hasn't arrived within one week of having received notification from us that your order has been despatched.
Guaranteed next day delivery:
Damaged outer packaging on arrival:
OVERSEAS DELIVERIES - outside mainland UK and Northern Ireland:
Payment of surcharges
The payment facility that we will email to you is a Paypal "Request Funds" facility, which will allow you to pay securely, easily and quickly online. You do not need to have a Paypal account to pay in this way. This facility does offer the option to pay through your Paypal account if you do have one, or alternatively it will enable you to simply pay with your normal debit or credit card, if you prefer. Receiving the Paypal payment facility does not place you under any obligation to proceed with your order and if you decide you don't want to go ahead, simply let us know. You'll never receive any pestering reminders and we'll cancel the Paypal request. Upon receipt of cleared funds, your order will usually be despatched on the same day, provided we have enough time to package it and meet last post deadlines.
RETURNS AND EXCHANGES
In cases of all returns, please contact us by telephone, or e-mail as soon as possible prior to returning the item(s).
It’s really important to us that you’re happy with your purchase and we’ve taken a great deal of care in choosing quality Rhinestone products to stock. We appreciate that it’s very disappointing and inconvenient to order something and then find it arrives with a problem or isn’t quite what you expected, especially when you haven’t been able to see or touch the item prior to purchase. We do, therefore, strive to provide realistic and clear photos with detailed and honest descriptions. All of this information is available on each product's dedicated page.
Sending goods back:
Faulty, damaged or incorrect goods:
Please note that we cannot refund delivery costs for returning unwanted non-faulty goods to us.
We reserve the right to refuse an “unwanted goods” return if reasonable care hasn’t been taken to keep any returned item in the same condition in which it was received, or if it’s been washed, used, contains smells such as perfume, smoke, etc or has been marked or is dirty.
PLEASE NOTE: All of the above information forms part of our Terms and Conditions and please be aware that whenever buying goods or services on the Internet, the consumer is entering into a legally binding contract.